VoIP Phone Services

Dial Up Wood Networks to Keep Your Phones Ringing

If your company uses a VoIP telephone system, the cost savings over traditional systems are quickly offset by the skyrocketing costs of management, maintenance and support. That includes ensuring not only that the system is online, but that it delivers the highest Quality of Service (QoS) for your staff, partners and customers. Wood Networks brings those costs back down to Earth by providing enterprise-level VoIP phone support and outsourced IT management services at a fraction of the cost of handling it in-house.

The ringing phone is the heartbeat of your business. Perfectly managed telephony keeps your operation running and your customers happy.

In-house vs. Outsourced IT

Wood Networks VoIP Business Phone System IT Support Services

VoIP System Maintenance

  • Online case management
  • Phone system asset management & inventory
  • Major revision upgrades
  • VoIP network performance tuning & optimization
  • Warranty & service contract tracking

Remote Monitoring

  • 24×7 VoIP router monitoring & alerting
  • 24×7 switch device monitoring
  • 24×7 VoIP reliability & QoS monitoring
  • Remote control enabled software

VoIP System Security

  • Phone system configuration backup
  • Phone system security & vulnerability mitigation audit & remediation

Benefits of Our VoIP Phone Support & System Management Services

Right Level of Support

Wood Networks offers four tiers of VoIP phone support designed to provide you with the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24×7 remote and onsite IT support. Our performance for each level is driven by ironclad SLAs.

Secure Your Phones

Once you take telephony to the Internet, you open yourself up to risks of hacking and attacks. Wood Networks will build a wall of protection against that. We’ll start with a security audit to ensure your VoIP phone system has all the updated patches, software and hardware necessary to ensure basic security. We maintain continuity of service by handling configuration backups in case disaster strikes. We constantly track and install the latest updates.

Constant Monitoring & Support

Wood Networks monitors and manages every component of a VoIP phone system. We perform 24×7 monitoring of equipment, software and network. We also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of our VoIP Operations Center, which is fully dedicated to remote issue prevention and resolution.

Preventative Maintenance

Wood Networks performs routine, regular remote and onsite preventative maintenance. We take inventory of your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.

Expert IT services when you need them most.