Small Business IT Support Services

You Manage Your Business. We Take on the Technology.

iaas2Many small businesses don’t realize how much a managed IT service provider benefits their company. You are experts in your field, but maybe not so much when it comes to managing your IT department. Wood Networks’ managed IT services help transform and grow your company. It’s time to invest in technology so you can compete. It’s the cost of doing business. It’s an opportunity to do more business.

Every small business encounters a multitude of growing pains. Especially challenging can be the intricate combination of technologies and services you need to continually evolve to better attain new clients. We provide the experienced, committed expertise to establish and maintain the right mix of hardware, software, networks and data for your business development.

Small budget? No problem. With the tools today, you save time and money as well as increase communication and efficiency.

Benefits of Our Small Business IT Support Services

  • Help desk support
  • Enhanced system security
  • Firewall installation & management
  • Disaster backup & recovery
  • Reduce IT costs
  • Decrease time on IT issues
  • Increase security
  • Network & server management
  • Email encryption
  • Desktop management
  • Cloud computing
  • Frequent reports

Small Business IT Support Challenges

Bridging the Talent Gap

Many businesses feel there’s a gap between existing skills and desired skills when it comes to IT service and manage service providers. At Wood Networks, we have IT consultants who are fully trained, rich with technical knowledge, and armed with problem-solving abilities. We guarantee that we will exceed your needs.

Lack of IT Policies & Procedures

We’re all human, and human error contributes to big challenges. There are issues like not controlling system administrator access when roles change or people leave, employees losing laptops or having them stolen, and easily cracked user passwords. Too often such a breach sends a business into a crisis tailspin. It leads to financial losses, customer repercussions, and even legal problems. At Wood Networks, we respond with “prevention is the best answer.” We audit your processes and implement security best practices at all vulnerable points. We educate employees as to what are their responsibilities and hold them accountable for following policies.

High Tech, Low Budget

The needs for IT services can quickly get out of hand. Many times, they might be budget-busters. Wood Networks provides a range of IT management solutions to suit your specific business requirements. Do you need a full-time tech officer, once-a-week systems maintenance, or a one-off project? How about VPN help, a 24-hour help desk, or a plan to grow your IT capability within the rigors of your budget? No matter the challenge, we deliver exactly the business IT services you need. We solve your IT problems in a step-by-step manner at your pace.

Sustaining Physical IT Resources

Maintaining IT hardware is expensive and time-consuming for businesses already challenged with managing the growing demands of operations. Common issues include slow or outdated servers and physical loss in the event of a disaster. Then there’s the capital expense of buying and scaling IT equipment as well as implementing upgrades. There’s also the sheer number of servers needed and operating expenses. At Wood Networks, we empower you to embrace virtualization technologies and move to virtual environments. With our economies of scale, let us handle the hardware. That’s a more efficient use of capital and staff.

Patchwork Technology

Many small businesses quickly grow into medium-sized businesses without a complete vision of their IT management needs. Often, the result is a hodgepodge of old and new technology patched together. At Wood Networks, we streamline your hardware and software. We develop a clear vision moving you forward with the proper business technology. This way, you grow to your full potential.

Tackle Big Problems First

Systems and networks get more and more complex. Complexity makes it difficult to troubleshoot issues. You don’t want to spend hours or days solving minor issues while the bigger ones continue to plague your business. Wood Networks guarantees that significant ROI comes from immediately isolating and fixing the major complications. Don’t underestimate what’s involved with troubleshooting. We know that it takes repeated attempts before isolating causes and effects. We implement the proper monitoring tools, then tackle those problems before they get big.

Mobile: Integral Part of IT Systems

Mobile devices get lost. If yours do, that’s an opportunity for someone you don’t know to access important business information. That’s costly. Wood Networks encourages you to treat mobile devices as endpoints of your IT ecosystem. We entitle them to the same levels of protection as your network, servers and desktops. We incorporate solutions, such as encryption and remote wipe capabilities, for mobile devices into your IT security plan.

Infrequently Updating Passwords

Using the same password multiple times and using easy passwords are two common practices making your entire system potentially vulnerable. Wood Networks requires employees to reset passwords often. We use password expiration in applications. We educate your team and you about the need for strong passwords.

Failed System & Incomplete Backups

You’re no different than other businesses. Many today are still erratically practicing backups. The causes include human error, backup solution failure and budget restrictions. The headaches and costs of trying to recover, and perhaps not being able to completely recover, threaten your vitality. At Wood Networks, we practice scheduling backups and regularly testing them. We inspect what you expect.

Slow Network & Internet Connections = Downtime

A lot of time is wasted when employees wait for large files to slowly transfer because of bandwidth limitations and other issues. The last thing you want is business-critical computing to be interrupted. Other systems can also be disrupted. It’s an inconvenience for employees and customers. Go for fast speed and reliability for key communications connectivity with Wood Networks.

Expert IT services when you need them most.