PC & Mac Services

Entrust Wood Networks to Manage Your PCs & Macs

managed itNo matter which desktop, laptop or workstation you use or which operating systems you’re running, Wood Networks monitors, maintains and manages them all. We can provision, secure and inventory your machines and systems. We make sure all drivers and software are up to date. We manage your licenses, integrate them with your existing equipment, and much more.

Making sure your PC and Mac desktops and workstations are perfectly operating is a full-time job. Let us handle it so you can focus on running your business.

In-house vs. Outsourced IT

Wood Networks Windows & Mac IT Support Services

PC & Mac Support

  • Emergency & after hours
  • Multiple levels of support plans available
  • Onsite, offsite & remote
  • Preventative

Tiered SLAs

  • Mission critical
  • Support response time
  • Uptime

Windows & iOS IT Monitoring

  • Antivirus definitions alerts
  • Performance
  • Security
  • Upgrade alerts

PC & Mac Maintenance Support

  • Asset management & inventory
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management

Windows & iOS Security IT Support

  • 24×7 security monitoring
  • Antivirus monitoring & updates
  • Authorization & authentication
  • Backup & disaster recovery
  • Patch management
  • Vulnerability audits

Benefits of Our PC & Mac IT Services

User Empowerment

Wood Networks works proactively, nonstop and closely with your team members to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

Guaranteed Response Time

Wood Networks guarantees our response time will be within the time frame outlined in your plan. Once we learn of an issue, we determine if it can be remotely resolved or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24×7.

Select the Best Service

Wood Networks offers tiered service levels to ensure that you’re engaging with us to deliver exactly the right services you need. Each level of service has its own tiered SLAs. So you custom-fit every part of the relationship with us.

Get Peak Performance

Wood Networks constantly monitors every functional network component. That includes your routers, firewalls, switches, IP-based phone systems, and more. We’re just as vigilant with crucial desktop events and mission-critical applications, antivirus and software patch alerts.

Count On Our Support

Desktop and workstation support is available by phone or live remote control. Wood Networks’ IT support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite IT support, even after hours, is available whenever you need it.

Always Safe & Secure

Wood Networks’ PC and Mac IT support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.

Expert IT services when you need them most.